Terms of service
Terms of Service
Welcome to SERO! The terms “we”, “us” and “our” refer to SERO. SERO operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). SERO is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (“Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services. Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms, you confirm that you are the age of majority in your region. You may be asked to provide personal details when using our Services, and you agree to provide accurate and complete information. You are responsible for your account security and all activity under your account.
SECTION 2 - OUR PRODUCTS
We strive to display our products accurately, but screen differences may affect color perception. We do not guarantee that product images or descriptions match exactly. Products may change or be discontinued at any time.
SECTION 3 - ORDERS
Placing an order is an offer to purchase. We reserve the right to accept or reject orders. Orders are only confirmed once payment is received and accepted. Returns and exchanges are subject to our Return Policy. Products are for personal use only.
SECTION 4 - PRICES AND BILLING
Prices are in CAD and may change without notice. They do not include taxes, shipping, or customs fees unless stated. You agree to provide accurate billing and payment info and authorize us to charge the provided method for your purchase.
SECTION 5 - SHIPPING AND DELIVERY
Delivery times are estimates and not guaranteed. We are not liable for delays caused by carriers or customs. Once shipped, risk transfers to the customer.
SECTION 6 - INTELLECTUAL PROPERTY
All content on our site is the property of SERO or its partners and protected by intellectual property laws. You may not reuse or reproduce any content without permission.
SECTION 7 - OPTIONAL TOOLS
We may offer tools provided by third parties. Use of such tools is at your own risk. We do not monitor or control these tools and are not liable for their use.
SECTION 8 - THIRD-PARTY LINKS
We are not responsible for third-party websites or content linked from our site. You access them at your own risk and should review their policies.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
SERO is powered by Shopify, but purchases are between you and SERO only. Shopify is not responsible for your transactions or any resulting issues. By using the site, you release Shopify from any related claims.
SECTION 10 - PRIVACY POLICY
Your data is governed by our Privacy Policy. Shopify may also collect and process your data. By using our Services, you agree to both policies.
SECTION 11 - FEEDBACK
Any feedback you provide may be used by us for any purpose without compensation. You represent that your feedback does not violate any rights or laws.
SECTION 12 - ERRORS AND OMISSIONS
We reserve the right to correct errors and update information at any time, even after an order has been submitted.
SECTION 13 - PROHIBITED USES
You may not use the Services for any unlawful purpose or violate any laws, harm others, or attempt to interfere with our operations. We may suspend or terminate your access if you violate these terms.
SECTION 14 - TERMINATION
We may terminate access to the Services at any time. Sections that by nature should survive termination will remain in effect.
SECTION 15 - DISCLAIMER OF WARRANTIES
Services and products are provided “as is” without warranties of any kind. We do not guarantee uninterrupted or error-free service.
SECTION 16 - LIMITATION OF LIABILITY
To the extent allowed by law, we are not liable for indirect, incidental, or consequential damages arising from use of the Services or products.
SECTION 17 - INDEMNIFICATION
You agree to defend and hold harmless SERO and Shopify against claims arising from your use of the Services or violation of these Terms.
SECTION 18 - SEVERABILITY
If any part of these Terms is found unenforceable, the remainder shall continue to be valid and enforceable.
SECTION 19 - WAIVER; ENTIRE AGREEMENT
Failure to enforce any part of these Terms does not waive our rights. These Terms and any posted policies are the full agreement between you and us.
SECTION 20 - ASSIGNMENT
You may not transfer your rights under these Terms without our written consent. We may assign our rights at any time.
SECTION 21 - GOVERNING LAW
These Terms are governed by the laws of Ontario, Canada. You consent to the jurisdiction of its courts for any disputes.
SECTION 22 - HEADINGS
Headings are for convenience and do not affect interpretation.
SECTION 23 - CHANGES TO TERMS
We may update these Terms at any time. Continued use of the Services after changes means you accept them.
SECTION 24 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at sero@serofragrances.com.
Legal Business Name: 001168343 ONTARIO INC
Trading Name: SERO Fragrances
Email: sero@serofragrances.com
Phone Number: +1 (647) 893-2367